Shipping information
We ship all orders from our warehouse in regional New South Wales.
Order processing
Orders are typically dispatched within 1–2 business days from the time your order is placed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
Delivery timeframes
Delivery times vary depending on your location and the carrier once your order has left our warehouse with Australia Post
Estimated delivery times (after dispatch) are:
NSW: 2–5 business days
Interstate: 3–7 business days
Please note these timeframes are estimates only and may be impacted by factors outside our control, such as carrier delays or peak periods.
Shipping costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
Tracking your order
Once dispatched, you’ll receive tracking information via email.
Please allow up to 24 hours for tracking updates to appear once your order has been handed to the carrier.
Delays & delivery issues
While we do our best to ensure orders arrive on time, delivery delays can occasionally occur.
If your order hasn’t arrived within the estimated timeframe, please reach out and we’ll help look into it with the carrier.
Incorrect addresses
Please ensure all delivery details are correct at checkout.
We are unable to take responsibility for orders delayed or lost due to incorrect or incomplete address information provided at the time of purchase.
Questions about shipping
If you have any questions about shipping or delivery, feel free to contact us at support@awokeplus.com.au and we’ll be happy to help.
