Returns

Returns & refunds

We want you to feel confident ordering from us.

Under Australian Consumer Law, you are entitled to a replacement or refund if a product is faulty, damaged, or not as described.

Faulty or damaged items

If your item arrives faulty or damaged, please contact us as soon as possible with your order number and a photo of the issue. We’ll work with you to resolve it promptly.

Where a fault is confirmed, we will offer a replacement, refund, or another appropriate solution in line with your consumer rights.

Change of mind

We understand that sometimes you may change your mind.

Change-of-mind returns are accepted for unused items within 30 days of delivery, provided the product is in its original condition and packaging.

Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping fees are non-refundable.

Once your return is received and inspected, we’ll notify you of the outcome.

How to request a return

To request a return, please contact us at support@awokeplus.com.au with:

your order number

a brief description of the issue or reason for return

We’ll guide you through the next steps.

A note on hygiene

For hygiene reasons, we are unable to accept returns on items that have been used or are not in their original condition, unless they are faulty.